Refund policy
We have a 30-day return policy: you have 30 days after receiving your item to request a return.
To be eligible, your item must be in the same condition you received it, unused, and in its original, unopened packaging, with proof of purchase. To start a return, contact us at . Returns must be sent to Gradenje 16, 8220 Šmarješke Toplice, Slovenia. Items sent back without first requesting a return won't be accepted.
Damages & issues — Inspect your order on arrival and contact us immediately if it's defective, damaged or wrong.
Non-returnable items — For health/hygiene reasons, sealed food products (honey and food supplements) cannot be returned once opened/unsealed, and perishable goods are excluded. No returns on sale items or gift cards.
Refunds — Once we receive and inspect your return we'll tell you if it's approved; if so, you're refunded to your original payment method within 14 days.
European Union — 14-day right of withdrawal — If shipped within the EU, you may withdraw within 14 days of receiving the goods, no reason needed. Notify us by a clear statement (email ) or the model form below; send goods back within 14 days; you bear the direct return cost; you're only liable for diminished value from handling beyond establishing the goods' nature. Exception (Art 16, Dir 2011/83/EU): sealed food (honey/supplements) unsealed after delivery, and goods liable to deteriorate, are exempt from withdrawal.
